Returns & Exchanges
At Pandora Egypt, we want you to love your jewelry; if you are not entirely satisfied, you may return or exchange your items within 14 days of receipt provided they are in original condition.
Initiate Your Request
Contact our customer support team via our website or social media channels with your order number and the reason for your return.
Pack the Jewelry
Ensure the items are placed back in their original Pandora packaging, including all certificates, authenticity cards, and the invoice.
Schedule a Pickup
Our courier partner will contact you within 48 hours to collect the package from your doorstep at a convenient time.
Quality Check and Refund
Once our workshop verifies the item's condition, your refund will be processed to your original payment method or issued as a store credit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing